Installation · Servicing · Repairs · Greater London
Installation & Servicing
Our own engineers install, service and repair coffee machines across Greater London, with most faults fixed on the first visit and a loan machine if a part has to be ordered.
Group head, portafilter & service kit
What we do
Installed, serviced and repaired by the people who supplied it
Our engineers are based at the showroom in Southwark and cover Greater London. They install every machine we rent, come back for scheduled servicing, and answer the phone when something goes wrong.
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Installation
Delivery, plumbing in where needed, the drinks set up to your taste and your team shown how to use and clean the machine. Included with every rental.
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Servicing
Scheduled visits for descaling, water filter changes and a check over the milk system, so the coffee stays right and the machine keeps working.
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Repairs
Breakdown cover across Greater London. Most faults are fixed on the first visit, and a loan machine keeps the coffee going if a part has to be ordered.
How a callout works
From the first call to the first coffee
- 01
Call or send the form
Tell us the make and model and what it is doing. A person answers the freephone, Monday to Friday, and most questions are sorted on the call.
- 02
An engineer comes to you
Our own engineers cover Greater London from Southwark and carry the parts for the machines we supply, so most faults are fixed on the first visit.
- 03
Back to coffee
If a part has to be ordered you get a loan machine in the meantime. Servicing, filter changes and breakdown cover are already in every rental price.
Installation · Servicing · Repairs
Our own engineers, not a call centre
The people who install your machine are the people who service it. They are based at the showroom in Southwark, they carry the parts for the machines we sell, and they answer the phone.
A person answers
0800 015 5518Mon–Fri, 8:00am–5:00pm
47-51 Great Suffolk Street, SE1 0BS
- Most faults fixed on the first visitand a loan machine if a part has to be ordered
- Servicing included with every rentalfilters, descaling and breakdown cover in the weekly price
- Greater London, next working dayfor engineers, beans and milk alike
Good to know
Servicing questions
Straight answers on breakdowns, servicing and what a rental covers. Anything else, call the freephone number and talk to an engineer.
Book an engineerWhat happens if our machine breaks down?
Call us and one of our own engineers comes out. Breakdown cover is included in every rental, and most faults are fixed on the first visit because we carry parts for the machines we supply. If a part has to be ordered, we leave a loan machine.
Is servicing included in the rental price?
Yes. Scheduled servicing, descaling, water filter changes and breakdown callouts are all in the weekly price. There are no repair bills on a rental.
Do you install the machine and train our staff?
Yes. Our engineers deliver, plumb in where there is mains water, set up the drinks and show your team how to keep the machine clean and the milk system fresh.
Which areas do you cover?
All of Greater London for installation, servicing and repairs, with next-working-day delivery of beans and consumables when you order by 2pm.
Where our engineers go
- Southwark
- Borough
- London Bridge
- Waterloo
- Bankside
- City of London
- Westminster
- Canary Wharf
- Shoreditch
- Camden
- Islington
- Lambeth
- Greater London
