By reducing the amount of waste product arising from our activities and increasing efficiency, we aim to continue giving our customers the best possible service whilst being mindful that what may seem small and inconsequential can have bigger ramifications further down the line.
How we work
Quality Policy
The standards behind every machine we install, every bag we sell and every engineer visit we make.
The service bench · Great Suffolk Street
Our key objective
Quality policy
Coffee@Work’s key objective is to maintain and enhance our reputation as a professional and reliable organisation that can be trusted to provide a high level of service while minimising our adverse impact on the environment.
01
Less waste, better service
02
Fixed on the first visit
Our service department is dedicated to furthering its knowledge and applying logic, allowing our engineers freedom within safe processes to complete machine servicing and repairs on the first visit.
03
Our quality assurance system
The aim of our Quality Assurance system is to maintain competitiveness, provide a service of the highest quality and ensure that the customer’s experience is as hassle-free as possible.
04
The industry standard we work to
To realise these aims, Coffee@Work will comply with all AVA recommendations and systems, senior management understands this must be a commitment from all staff and will equip them with the tools and knowledge to make this possible.
The AVA is the trade body for the UK vending and coffee service industry, now known as the Vending & Automated Retail Association.
05
Reviewed every year
Coffee@Work senior management will review these objectives on an annual basis.
In practice
What the policy means when you deal with us
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Our own engineers
The people who install your machine service it, carry the parts for it and answer the phone. Most faults are fixed on the first visit; if a part has to be ordered you get a loan machine. Installation and servicing
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Servicing in the price
Scheduled servicing, descaling, filter changes and breakdown cover are included in every rental, so nothing is left until it becomes a callout. How rental works
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Judge it yourself
Every machine we rent is plumbed in and switched on at the Southwark showroom. Taste the coffee and try the machine before you commit to either. Visit the showroom
Questions about this policy
Ask senior management directly
These objectives are reviewed by senior management every year. If you want to see how we apply them on your site, or you are not happy with something we have done, tell us and it goes to the people who set the standard.
